The run around
Got my phone bill...well I should say I looked at it (I have e-bill); I usually just pay for it with out looking at it due to it's about the same each month till this last bill came in. I looked at it and noted I am not with At&t for long distance...(found out that if you don't have a long distance carrier it defaults to one that is used in your area? Qwest is in Redding area?)
okay...AT & T is going to take care of the 18 411 calls (that many????) but they said they can't take care of the long distance and to call Qwest..
I called Qwest..they in turn said I had to FAX them my bill!!! Other wise they can't fix my bill! I asked to speak to a supervisor...was put on hold...I was told they can't do anything to reverse the charges due to they came from my phone line, and they can't see my charges. I proceeded to tell them that I have a repair order in progress for my line. (my phone says "line in use" with inclement weather and anyone who tries to call gets a busy signal; which they shouldn't since I have call waiting).
I mentioned I am going to call the California Public Utilities Commission at Consumer Affairs (bty I am still going to contact them).
I then called my former long distance carrier and got set up with them PowerGlobal Net. Yeah!!
Called back AT & T and said I won't be paying the Qwest charges. I will pay for the 3 numbers I know but not the rest. After much talking, the CR said he would send back the Qwest charges but they might re-bill. So he suggested I call them back and cancel their services. (which I did).
I hope this all works out.
humm..think I will contact my HR for work..regarding my "changed address". That is another story!
okay...AT & T is going to take care of the 18 411 calls (that many????) but they said they can't take care of the long distance and to call Qwest..
I called Qwest..they in turn said I had to FAX them my bill!!! Other wise they can't fix my bill! I asked to speak to a supervisor...was put on hold...I was told they can't do anything to reverse the charges due to they came from my phone line, and they can't see my charges. I proceeded to tell them that I have a repair order in progress for my line. (my phone says "line in use" with inclement weather and anyone who tries to call gets a busy signal; which they shouldn't since I have call waiting).
I mentioned I am going to call the California Public Utilities Commission at Consumer Affairs (bty I am still going to contact them).
I then called my former long distance carrier and got set up with them PowerGlobal Net. Yeah!!
Called back AT & T and said I won't be paying the Qwest charges. I will pay for the 3 numbers I know but not the rest. After much talking, the CR said he would send back the Qwest charges but they might re-bill. So he suggested I call them back and cancel their services. (which I did).
I hope this all works out.
humm..think I will contact my HR for work..regarding my "changed address". That is another story!
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